Shopping
What Shipping Methods Are Available?
To ensure your garments reach you seamlessly, we have optimized our logistics network. For our clients residing in Greece and Cyprus, we offer expedited, convenient collection via Box Now lockers. For our wider European and international clientele, we partner exclusively with premium global couriers, including ACS, DHL, and UPS.
Do you accommodate international shipping?
Indeed. While our core focus remains within the European market, we are pleased to offer global shipping through our trusted logistics partners, ensuring our collections can reach you wherever you are.
When can I expect my order to arrive?
Domestic orders fulfilled via Box Now are typically ready for collection within 1 to 3 business days. International deliveries dispatched via DHL, UPS, or ACS generally arrive within 3 to 7 business days, subject to your specific region and local customs protocols.
PURCHASING & SECURITY
Which payment methods are accepted?
We accept all major international credit and debit cards, alongside select digital payment methods, ensuring a frictionless and sophisticated checkout experience.
Is the online purchasing process secure?
Absolutely. We prioritize your digital privacy and peace of mind. All transactions are securely processed through Viva Wallet, a fully certified European payment gateway. Your purchase is finalized within a bank-level encrypted environment. Biljiki never stores, handles, or views your sensitive financial data.
CLIENT CARE & RETURNS
How do I complete a purchase?
Simply select your desired garments and designated EU size, then add the pieces to your shopping bag. When you are ready to complete your acquisition, navigate to the cart icon at the top right of your screen to proceed to our secure checkout.
Can I modify or cancel my order?
Should you require an adjustment to your sizing or wish to cancel a recent transaction, please contact our concierge team at info@biljiki.com at your earliest convenience. We prepare dispatches swiftly; once a garment has been entrusted to our couriers, we are unable to amend the order, but we will seamlessly guide you through our return protocol.
Is an account required to place an order?
No, you are welcome to finalize your purchase as a guest. However, creating a private client account grants you the ability to monitor dispatch statuses, review your acquisition history, and enjoy a streamlined checkout for future collections.
How do I track my parcel?
The moment your parcel is dispatched, you will receive an exclusive email containing your tracking credentials. This secure link allows you to monitor your garments’ journey in real-time, whether handled by Box Now, ACS, DHL, or UPS.
What is your policy regarding returns?
We recognize that finding the perfect silhouette is essential. We offer a 14-day return privilege for all unwashed, unworn garments retaining their original tags in pristine condition. To initiate a return, simply contact info@biljiki.com with your order reference, and our team will provide precise instructions for returning the piece to our facility.